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Terms & Conditions

Terms and Conditions

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Welcome to Wick and Wattle ("we", "our", "us"). By accessing or purchasing from our website at [yourdomain.com] (the "Site"), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

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1. Use of This Website

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You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use of the website.

We reserve the right to refuse service or access to our website to anyone at any time, for any reason.

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2. Products and Descriptions

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We make every effort to display product images, descriptions, and prices accurately. However:

  • Colours may vary slightly due to screen settings

  • As our products are handmade, slight variations may occur between batches

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We reserve the right to modify or discontinue products at any time without prior notice.

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3. Orders and Payment

3.1 Order Acceptance

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All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order if:

  • The product is out of stock

  • There is an error in pricing or product details

  • We suspect fraudulent activity

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3.2 Pricing and Payment

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All prices are listed in AUD and include GST unless otherwise stated.
We accept payment via secure third-party gateways (e.g., PayPal, credit/debit card via Wix Payments). Your card details are never stored on our servers.

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4. Shipping and Delivery

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  • We ship within Australia. Processing time is typically 2–5 business days.

  • Delivery time depends on the shipping option selected and courier services.

  • We are not liable for delays caused by postal services or external factors beyond our control.

Shipping costs are calculated at checkout. Free shipping promotions apply only where stated.

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5. Returns and Refunds

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We want you to love your purchase. If something’s not right, please contact us within 7 days of receiving your item.

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5.1 Returns Eligibility

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  • Items must be unused and in original condition/packaging

  • For hygiene reasons, we cannot accept returns on used candles, soaps, or diffusers unless faulty

5.2 Refunds

Approved returns will be refunded to your original payment method. Refunds may take 5–10 business days to process.

We do not cover return shipping costs unless the item is faulty or incorrect.

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6. Intellectual Property

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All content on this site, including images, text, logos, product designs, and branding, is the intellectual property of Wick and Wattle and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content without written permission.

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7. Limitation of Liability

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To the extent permitted by law, Wick and Wattle is not liable for any loss, damage, or injury resulting from:

  • Improper use of our products

  • Delays or disruptions beyond our control

  • Technical failures or errors on the website

Our liability is limited to the cost of the product purchased.

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8. Privacy

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We handle personal data in accordance with our Privacy Policy, which forms part of these Terms.

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9. Governing Law

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These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved under Australian law.

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10. Changes to Terms

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We reserve the right to update or modify these Terms at any time without prior notice. Any changes will take effect immediately upon being posted to the site. Continued use of the website constitutes acceptance of the revised Terms.

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