Privacy Policy

Effective Date:09/10/2025

Wick and Wattle ("we", "us", "our") values your privacy and is committed to handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect and hold the following types of personal information:

1.1 Information You Provide

Full name, email address, postal and billing address, phone number
Payment details (processed securely through third-party payment providers – we do not store your full payment information)
Communication history with us (e.g. emails, order messages)

1.2 Information We Collect Automatically

IP address, browser type, device identifiers, operating system
Browsing behavior on our site (e.g. pages visited, time spent) through cookies and analytics tools
Referral URLs and website interactions

1.3 Sensitive Information

We do not intentionally collect sensitive information (e.g. health, race, religion, etc.). If you provide this information to us, it will be handled securely and only with your consent.

2. How We Collect Your Information

We collect personal information through:

Order forms and checkout pages
Newsletter subscriptions
Contact forms and customer support messages
Cookies and analytics when you visit our website

We use Wix’s integrated tools, and any personal data submitted is also governed by Wix’s privacy practices.

3. How We Use Your Information

Your data may be used for the following purposes:

To process orders, deliver products, and provide customer service
To send order confirmations, shipping updates, and invoices
To send promotional emails (if you opt-in)
To personalize user experience and website functionality
To comply with legal obligations or resolve disputes

4. Disclosure of Personal Information

We may share your personal information with:

Service providers: e.g. Wix, payment gateways, couriers, email marketing services
Legal authorities: where required by law, regulation, or court order
Business transferees: in the event of a merger, acquisition, or sale of business assets

We will not sell, rent, or trade your personal data.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Improve website performance and functionality
Remember user preferences
Provide a personalised experience
Collect analytics to improve our services

You can disable cookies via your browser settings, but some parts of the website may not function correctly.

6. Data Security

We take reasonable steps to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure. Measures include:

SSL encryption for secure data transmission
Password-protected databases
Limiting access to authorized personnel only

While we strive to protect your data, no method of online transmission or storage is 100% secure.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

8. Your Rights and Choices

You have the right to:

Access and correct your personal information
Withdraw consent or unsubscribe from communications
Request deletion of your data (unless required for legal or operational purposes)

To exercise these rights, contact us using the details below.

9. International Data Transfers

As we use third-party providers such as Wix, your data may be stored or processed in other countries with different privacy laws. By using our site, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website, with the “Effective Date” at the top.

11. Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us. admin@wattlenwickshoalhaven.com