A: At Wattle N Wicks Shoalhaven, we strive to ensure your complete satisfaction with our handmade luxury candles. If for any reason you are not entirely happy with your purchase, we do accept returns for unused and unopened products within 30 days of the purchase date. Please note that shipping charges are non-refundable unless the item was defective or incorrect upon arrival. Our goal is to provide you with a seamless and pleasant shopping experience, and we are here to assist you with any return concerns you may have. Illuminate your space with confidence, knowing that we stand behind the quality of our products.

A: To initiate a return at Wattle N Wicks Shoalhaven, please email us at admin@wattlenwickshoalhaven.com with your order number and the reason for your return. Once we receive your email, our team will provide you with a return authorization and detailed instructions on how to proceed. We pride ourselves on offering a seamless return process to ensure that your experience with our handmade luxury candles remains as enjoyable as possible.

A: If your candle arrives damaged, please notify us within 7 days of receipt, providing clear photos of the damaged item. We will promptly replace or refund the candle to ensure you experience the quality and luxury that Wattle N Wicks Shoalhaven stands for.